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Nowadays, most insurance product can buy from online banking. When you make a payment through online banking, commonly you will receive the policy or confirmation the payment is received within one month from the date of your insurance purchases. If you do not receive your policy through an email, please contact insurance company with your details. In the meantime, please also ensure that you check your "junk" or "spam" mail box to see if the email could have ended up there.
Meanwhile, you should keep the confirmation slip generated from online banking payment when you purchase your insurance for your references.